Employees First Customers Second Turning Conventional Management Upside Down eBook Vineet Nayar Kostenlose Bücher Employees%20First%20Customers%20Second%20Turning%20Conventional%20Management%20Upside%20Down%20eBook%20Vineet%20Nayar
IWC
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Kostenlose Bücher Employees First Customers Second Turning Conventional Management Upside Down eBook Vineet Nayar IWC
One small idea can ignite a revolution just as a single matchstick can start a fire.
One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.
In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.
By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.
Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by
• Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state
• Creating a culture of trust by pushing the envelope of transparency in communication and information sharing
• Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone
• Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of “change” to the employee in the value zone
Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
ebook,Vineet Nayar,Employees First, Customers Second Turning Conventional Management Upside Down,Harvard Business Review Press,Management,Workplace Culture,BUSINESS ECONOMICS / Management,BUSINESS ECONOMICS / Workplace Culture,Business Economics,Business Economics/Corporate Business History - General,Business Economics/Human Resources Personnel Management,Business Economics/Industries - Computers Information Technology,Business / Economics / Finance,Business/Economics,CORPORATE CULTURE,Corporate Business History - General,Corporate culture.,Customer relations,EMPLOYEE PARTICIPATION IN MANAGEMENT,Employee participation,GENERAL,General Adult,HCL Technologies - Management,How-to/Do-it-yourself,Industries - Computers Information Technology,Management,Management management techniques,Management - Employee participation,Management - General,Management;Employee participation.,Non-Fiction,Organizational change,Organizational change.,United States,Workplace Culture,BUSINESS ECONOMICS / Management,BUSINESS ECONOMICS / Workplace Culture,Business Economics/Corporate Business History - General,Business Economics/Human Resources Personnel Management,Business Economics/Industries - Computers Information Technology,Corporate Business History - General,Industries - Computers Information Technology,Management - General,Business / Economics / Finance,Employee Participation In Management,Employee participation,Business Economics,Business/Economics,Management management techniques
Employees First Customers Second Turning Conventional Management Upside Down eBook Vineet Nayar Reviews :
One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.
In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.
By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.
Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by
• Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state
• Creating a culture of trust by pushing the envelope of transparency in communication and information sharing
• Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone
• Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of “change” to the employee in the value zone
Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
ebook,Vineet Nayar,Employees First, Customers Second Turning Conventional Management Upside Down,Harvard Business Review Press,Management,Workplace Culture,BUSINESS ECONOMICS / Management,BUSINESS ECONOMICS / Workplace Culture,Business Economics,Business Economics/Corporate Business History - General,Business Economics/Human Resources Personnel Management,Business Economics/Industries - Computers Information Technology,Business / Economics / Finance,Business/Economics,CORPORATE CULTURE,Corporate Business History - General,Corporate culture.,Customer relations,EMPLOYEE PARTICIPATION IN MANAGEMENT,Employee participation,GENERAL,General Adult,HCL Technologies - Management,How-to/Do-it-yourself,Industries - Computers Information Technology,Management,Management management techniques,Management - Employee participation,Management - General,Management;Employee participation.,Non-Fiction,Organizational change,Organizational change.,United States,Workplace Culture,BUSINESS ECONOMICS / Management,BUSINESS ECONOMICS / Workplace Culture,Business Economics/Corporate Business History - General,Business Economics/Human Resources Personnel Management,Business Economics/Industries - Computers Information Technology,Corporate Business History - General,Industries - Computers Information Technology,Management - General,Business / Economics / Finance,Employee Participation In Management,Employee participation,Business Economics,Business/Economics,Management management techniques
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